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| Made in the USA and proud of it. |
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Product Line Machines: Princess and Prince Royal and Empress IntelliQuilter Dutchess KQ622 KQ633 Consumables: Thread Supplies |
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| Frequently Asked Questions |
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| Do you carry supplies and how do I place an order? We stock parts to get your machine up and running quickly. We also carry many additional supplies including needles, thread, patterns, backing, and batting just to name a few. Once you decide what you want, you may purchase them online (coming soon), call us direct at 866-784-5872, email us at sales@kenquilt.com, or mail your order request to: KenQuilt Manufacturing 4535 E. 61st Street N. Kechi, KS 67067 Depending on your location, orders are usually received in 1-3 business days. Do you send someone out to set up my machine? The KQ622, KQ633, and Dutchess are typically shipped to you accompanied with instructions showing how to put it together. However, we will deliver and set up those machines for an added cost. The Princess, Prince, Royal, and Empress IntelliStitch models are delivered and installed accompanied with training at no additional cost if your location is within the continental United States. Where do I call if I have questions about my machine? Most questions or problems can be resolved over the phone by an experienced technician. However, there are times when your machine needs to worked on by an experienced technician. If we do not have an authorized dealer in your area, we will ask that you send us your machine to be evaluated. Once we discover the problem, we will notify you, quickly correct the problem and get your machine back to you. How are your machines shipped? We ship our machines with tables by a freight carrier that delivers to your location. If we are shipping a head only, we typically ship DHL. If you purchase a Princess, Prince, Royal, or Empress with a Stitch Regulator, delivery, setup, and training is included in the price of the machine and there is no additional charge for delivery. How much can I expect to pay for shipping? Rates in the United States run approximately $300.00 - $400.00 for the complete system, however it depends on the location. Canada and International shipping rates are to be determined at the time of purchase. Do you ever have used machines? Occasionally we have used machines. Once we receive one, we evaluate, service, and repair it before reselling. We do offer a 1 - year warranty on used machines. Do you take trade-ins? Trade-ins are welcome on any make and model for a KenQuilt System. However, we do not buy back machines. Do you offer a lease program? Yes. Leasing a KenQuilt is an affordable option. Machines can be leased as inexpensively as $225.00 per month with a $1.00 buyout plan at the term of the lease. A machine can be leased for 24, 36, 48, and 60 months. Leasing a KenQuilt can offer many benefits such as tax deductible payments, payments designed around your business' cash flow, it keeps your credit lines open, allows you to conserve working capital, requires a minimal down payment, and offers fixed payments. Applying for the leasing program is free so contact us toll free at 1-866-784-5872 for more information. |
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| KenQuilt Manufacturing 4535 E. 61st Street N. Kechi, KS 67067 Toll free: 866-QUILTS2 (866-784-5872) Local Phone: 316-303-0880 Fax: 316-303-0882 sales@kenquilt.com |
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